Here are some common questions & answers. To give best customer experience, your feedback strongly encourage.
FAQ's
Q1. What is the delivery time for orders?
A. We typically deliver orders within 3 to 7 business days within the USA.
Q2. Do you ship internationally?
A. At the moment, we only ship within the USA.
Q3. How do I track my order?
A. Once your order is dispatched, you will receive a confirmation email containing tracking information. You can use this information to track your order’s delivery status.
Q4. What shipping methods do you offer?
A. We offer standard shipping for all orders within the USA.
Q5. Can I change my shipping address after placing an order?
A. Unfortunately, once an order has been placed, we are unable to make changes to the shipping address. Please ensure that you provide the correct shipping address at the time of purchase.
Q6. What should I do if my order is delayed?
A. If your order is delayed beyond the expected delivery time frame, please contact our customer support team at jasmine4med@yahoo.com. We will investigate the issue and provide you with an update as soon as possible.
Q7. Do you offer expedited shipping?
A. Currently, we only offer standard shipping for all orders.
Q8. Are there any shipping restrictions on certain products?
A. Some products may have shipping restrictions due to legal or regulatory requirements. Please refer to the product description for any applicable restrictions.
Q9. What should I do if my order is damaged or defective?
A. If your order arrives damaged or defective, please contact our customer support team immediately with photos of the damaged or defective items. We will work to resolve the issue promptly.
Q10. Can I return or exchange my order?
A. Due to the nature of the products we sell, we are unable to accept returns or exchanges for hygiene and safety reasons. However, if you have any concerns about your order, please contact our customer support team, and we will do our best to assist you.
Q11. Is it safe to order medicine online?
A. Yes, it is safe to order medicine online from reputable sources like ours. We adhere to strict quality and safety standards to ensure that all products meet regulatory requirements and are safe for use.
Q12. Are your products FDA-approved?
A. Our products are sourced from reputable manufacturers and suppliers who adhere to FDA regulations. While not all products may be FDA-approved, they are carefully selected to meet quality and safety standards.
Q13. Can I cancel my order after it has been placed?
A. We strive to process orders quickly; therefore, we cannot guarantee cancellation once an order has been placed. However, if you need to cancel your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
Q14. Do you offer discounts on bulk orders?
A. For inquiries about bulk orders and discounts, please contact our sales team at jasmine4med@yahoo.com. We will be happy to assist you with your request.
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