Refund policy

Refund Policy

At Elevate Prime Wellness, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Return Eligibility

To be eligible for a refund, please ensure that:

  • The item is unused, unopened, and in its original condition.
  • The item is returned within 10 days of delivery.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team atย 424-255-1263 orย ย jasmine4med@yahoo.com within 10 days of receiving your order to request a return authorization.
  2. Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  3. Ship the item back to us using a trackable shipping method.

Refund Process

Once we receive your returned item and verify its eligibility, we will process your refund within business days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us atย 424-255-1263 orย jasmine4med@yahoo.com. Our customer service team is here to help and will respond to your inquiries promptly.